Terms of service

Terms of Service

Effective Date: 3/4/25

Welcome to Top Gear Tractor, Inc. ("Company," "we," "us," or "our"). By accessing or using our website, topgeartractor.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our Website or making a purchase.

 

 

1. General Terms

By using our Website, you agree that you:

  • Are at least 18 years old or have parental/guardian consent to use this Website.

  • Will provide accurate, current, and complete information when making a purchase.

  • Will not use the Website for any illegal or unauthorized purpose.

  • Will comply with all applicable laws and regulations.

 

 

2. Products & Orders

A. Product Availability & Descriptions

  • We strive to ensure product descriptions and prices are accurate, but we do not guarantee the completeness, reliability, or accuracy of any information.

  • We reserve the right to correct errors, change product descriptions, or modify pricing at any time without prior notice.

B. Order Acceptance & Cancellation

  • All orders are subject to availability and confirmation of payment.

  • We reserve the right to refuse or cancel an order for any reason, including fraud detection, pricing errors, or supply issues.

  • If your order is canceled, we will notify you and issue a refund if applicable.

C. Pricing & Payment

  • All prices are listed in USD unless otherwise specified.

  • We accept major credit cards, PayPal, and other approved payment methods via Shopify Payments.

  • Taxes and shipping fees are calculated at checkout and may vary based on your location.

 

 

3. Shipping & Delivery

  • See our Shipping Policy for more information.

 

 

4. Returns & Refunds

  • Return Period: We offer a 30-day return window for all parts, except as noted on your invoice. Products sold "as is" do not carry a warranty, while new or rebuilt parts may be covered by extended warranties.

  • Product Condition: Returns must be in their original, unused, and undamaged condition. We will not accept returns on used or damaged items

  • Incorrect Part Sent (Customer Error): If an incorrect part is dispatched due to your provided information and remains unused and undamaged, you may return it within 30 days. A refund will be issued, minus freight costs and up to a 25% restocking fee.

  • Incorrect Part Sent (Our Error): If we send the wrong part due to an error on our part and the item is unused and undamaged, it can be returned within 30 days for a full refund, including freight costs.

  • Electrical Parts: Electrical parts may be subject to a higher restocking fee or may not be eligible for a refund due to potential installation errors.

  • Exclusion of Labor Costs and Consequential Damages: Please note that Top Gear Tractor does not cover any labor costs or consequential damages related to defective materials.

 

 

5. Warranty & Liability

New Parts

  • New parts typically include a 1-year warranty, covering the replacement or repair of defective parts within this period.

Rebuilt Parts

  • Rebuilt parts generally come with a 6-month warranty, ensuring they function as expected and are free from defects.

Used Parts

  • Used parts typically include a 30-day warranty, which usually applies to hard parts only.

  • Warranty coverage may vary depending on vendor policies, so we recommend reviewing specific terms for each used part.

Important Note: Warranty terms and conditions may differ based on the specific part and vendor policies. We encourage you to review the warranty information included with your purchase or contact our support team for clarification.

 

 

6. User Conduct & Restrictions

By using our Website, you agree not to:

  • Engage in fraudulent, misleading, or unlawful activities.

  • Use the Website to distribute spam, malware, or any other harmful content.

  • Interfere with the operation of the Website or attempt unauthorized access to our systems.

  • Use our content, trademarks, or intellectual property without permission.

 

 

7. Intellectual Property

  • All content on this Website, including text, images, logos, and designs, is owned by Top Gear Tractor, Inc. or licensed to us.

  • You may not copy, modify, or distribute any content without our written consent.

 

 

8. Third-Party Links & Services

  • Our Website may contain links to third-party websites. We do not endorse or assume responsibility for any third-party content or services.

  • Your interactions with third-party services (e.g., payment processors) are subject to their terms and policies.

 

 

9. Privacy Policy

By using our Website, you agree to our Privacy Policy, which governs how we collect, use, and protect your personal information. Read our Privacy Policy here.

 

 

10. Termination

We reserve the right to suspend or terminate your access to the Website if you violate these Terms.

 

 

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Virginia, USA.

  • Any disputes will be resolved through binding arbitration in Norfolk, VA, unless otherwise required by law.

 

 

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with the "Effective Date" at the top.

 

 

13. Contact Information

For any questions regarding these Terms, contact us at:

Top Gear Tractor, Inc.
Norfolk, VA
Email: admin@topgeartractor.com

By using our Website, you agree to these Terms of Service.