Privacy policy

Privacy Policy

Effective Date: March 4, 2025
Last Updated: October 7, 2025

Top Gear Tractor, Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit topgeartractor.com (the “Website”), purchase our products, or interact with us through other channels, including SMS communications.

1. Information We Collect

A. Personal Information

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (processed securely through third-party payment processors)

  • Account login details (if applicable)

  • Order history and purchase records

  • Communication preferences

  • Information you provide through customer service inquiries, feedback forms, or surveys

B. Technical & Non-Personal Information

When you visit our Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information (operating system, device ID)

  • Cookies and tracking technologies (for analytics and advertising)

  • Geolocation data (approximate, via IP address)

2. How We Collect Information

We collect information through:

  • Shopify checkout process

  • Website forms (contact, order, newsletter signup, etc.)

  • Phone, text, or email communications

  • Customer service interactions

  • Social media interactions (Facebook, Instagram, TikTok, etc.)

  • Automated technologies (cookies, pixels, analytics tools such as Google Analytics, Meta Pixel, TikTok Pixel, Microsoft Clarity)

3. How We Use Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support and respond to inquiries

  • Send order confirmations and shipping updates

  • Prevent fraud and enhance security

  • Personalize website experience and product recommendations

  • Send marketing communications (email, SMS, retargeting ads, only if you opt-in)

  • Analyze website traffic and improve services

  • Comply with legal and regulatory requirements

4. Sharing of Information

We may share your information with trusted third parties, including:

  • Shipping companies (UPS, FedEx, USPS, freight carriers)

  • Payment processors (Shopify Payments, PayPal, Stripe, banks)

  • E-commerce platforms (Shopify)

  • Accounting and finance tools (QuickBooks, tax processors)

  • Marketing platforms (Meta/Facebook Ads, Google Ads, TikTok Ads)

  • CRM systems (Zoho CRM and similar tools)

  • Cloud/IT providers (AWS, Google Cloud, Microsoft Azure)

  • Analytics providers (Google Analytics, Microsoft Clarity)

We do not sell your personal information to third parties.

5. Cookies & Tracking

We use cookies and tracking technologies for:

  • Essential functions (site functionality, shopping cart)

  • Analytics (Google Analytics, Microsoft Clarity)

  • Advertising & retargeting (Meta Pixel, TikTok Pixel, Google Ads)

  • Preferences (remembering user settings)

  • Performance (site speed, error reporting)

You may control cookies via your browser settings, though disabling them may affect site functionality.

6. Data Security & Retention

We take reasonable security measures, including:

  • SSL encryption for transactions

  • Firewalls and intrusion detection systems

  • Password and authentication controls

  • Restricted access to authorized personnel only

  • Secure data backups on trusted cloud platforms (Shopify, AWS, Google Cloud)

  • Regular monitoring and vulnerability testing

We retain personal information indefinitely, unless you request deletion or applicable law requires otherwise.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access – Request a copy of the personal data we hold about you.

  • Correct – Request corrections to inaccurate or incomplete data.

  • Delete – Request deletion of your personal information.

  • Opt-Out – Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at admin@topgeartractor.com or call (757) 353-4356.

8. Compliance with Regulations

We comply with applicable privacy laws, including:

  • GDPR (EU customers): Rights to access, correct, and delete data.

  • CCPA (California customers): Rights to know, delete, and opt out of data sharing.

  • PIPEDA (Canadian customers): Protection and transparency regarding personal data.

9. SMS Terms of Service

By opting in to receive SMS messages from Top Gear Tractor Inc. (via website forms, checkout, or other channels), you agree to the following:

By providing your phone number and opting in, you consent to receive SMS messages from us as described above.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

Top Gear Tractor, Inc.
500 East Main St, Suite 1600-61
Norfolk, VA 23510
Email: info@topgeartractor.com
Phone: (757) 353-4356

By using our Website or opting in to SMS communications, you agree to this Privacy Policy and SMS Terms of Service.