Shipping policy

Shipping Policy

Effective Date: 3/4/25

Thank you for shopping with Top Gear Tractor, Inc. ("Company," "we," "us," or "our"). We are committed to providing you with reliable and efficient shipping services. Please review our Shipping Policy below.

 

 

1. Processing Time

  • Orders are typically processed within 7 business days depending on volume (excluding weekends and holidays).

  • Custom or special-order items may require additional processing time.

  • Orders placed after 12 PM EST will be processed on the next business day.

 

 

2. Shipping Methods & Delivery Estimates

A. Standard Parcel Shipping (Small Items)

For smaller items, we offer the following shipping options:

  • Standard Shipping: Estimated delivery up to 7 business days from time of pickup. This may vary depending on carrier capacity. 

  • Expedited Shipping: Estimated delivery within 2 business days.

  • Overnight Shipping: Available in select locations; estimated delivery by the next business day.

Shipping rates are calculated at checkout based on order weight, size, and destination.

B. Freight Shipping (Large or Heavy Equipment Parts)

For large or heavy equipment parts, we offer freight shipping, which includes:

  • Standard Freight: Delivery within 2-8 business days depending on carrier volume.

  • Expedited Freight: Delivery within 2-3 business days, available for select orders upon request.

  • Liftgate Service: Available for shipments requiring unloading assistance with additional fee.

  • Residential: Available for shipments requiring residential delivery with additional fee.

Freight rates vary based on weight, dimensions, and shipping destination. A freight quote may be provided before order confirmation.

C. International Shipping

  • May be available upon request.

 

 

3. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your order through the carrier’s website using the provided tracking link.

  • Freight shipments may require additional time for tracking updates due to carrier handling.

 

 

4. Shipping Carriers

We use trusted shipping partners, including but not limited to:

  • UPS (small packages)

  • FedEx (small packages)

  • USPS (small packages)

  • DHL (for select orders)

  • Freight Carriers (for large/heavy shipments)

The carrier for your order will be determined based on shipping destination, order size, and service availability.

 

 

5. Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Oversized or heavy items will be shipped via freight services and may require additional delivery time.

  • Liftgate service is available upon request for freight shipments with an additional cost.

  • Certain hazardous materials or restricted items may be subject to additional shipping regulations.

 

 

6. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery date, please contact us at shipping@topgeartractor.com.

  • We are not responsible for delays caused by unforeseen circumstances, such as weather, carrier issues, or customs holds.

  • If a package is lost in transit, we will work with the carrier to locate it. If the package cannot be found, we will provide a replacement or refund as applicable.

 

 

7. Freight Delivery Requirements

  • Freight shipments require a valid commercial or residential address for delivery.

  • The customer must ensure someone is available to receive and inspect the shipment upon arrival.

  • Any visible damage to a freight shipment must be noted on the delivery receipt before signing.

  • If a shipment is refused due to damage, please notify us immediately.

 

 

8. Damaged or Incorrect Orders

  • If your order arrives damaged, please take photos of the package and contents and contact us within 1 day of delivery.

  • If you receive the wrong item, please notify us immediately for a resolution.

  • For freight shipments, all damages must be noted on the bill of lading (BOL) before signing for the delivery.

 

 

9. Returns Due to Failed Delivery

  • If an order is returned due to an incorrect address provided by the customer, additional shipping fees may apply to reship the order.

  • If a freight shipment cannot be delivered due to inaccessibility or lack of unloading equipment, additional charges may apply.

  • If an order is refused at delivery, it may be subject to a restocking fee up to 25%.

 

 

10. Contact Information

For any questions regarding shipping, please contact us at:

Top Gear Tractor, Inc.
Norfolk, VA
Email: shipping@topgeartractor.com

By placing an order with us, you agree to this Shipping Policy.